Employee (m/f/d) Customer Support

You enjoy:

Are you looking for a varied job in internal sales where you are in daily contact with customers, colleagues and partners? Do you keep a cool head even in challenging situations, are you service-oriented and enjoy working in a team? Then we should get to know each other! We are looking for motivated, full-time reinforcement for our Customer Support team.

Your tasks are:

• You inspire our customers at home and abroad with professional support and advice.
• You will be responsible for the complete processing of orders within the EU and in the export business – on time, customer-oriented and cost-efficient. This includes coordinating delivery dates to ensure a smooth process. 
• You are where the threads come together: You form the interface to the adjacent departments (production planning, pricing, accounting), the sales force and sales partners.
• You ensure that all relevant customs, tax and export regulations are complied with. You will be supported by clear processes and, if necessary, targeted training courses.
• As part of complaints management, you will find a satisfactory solution for every customer concern.
• You will carefully maintain our customer database and ensure that all information is always up to date.

What we expect from you:

• You have completed commercial training, e.g. as an industrial clerk (m/f/d), office management clerk (m/f/d), freight forwarding clerk (m/f/d), wholesale and foreign trade clerk (m/f/d) or a comparable qualification.
• You will also have relevant professional experience, preferably with an international focus.
• Confident handling of MS Office applications is a prerequisite; experience with Microsoft Dynamics NAV or comparable ERP systems would be a plus
• Ideally, you are already familiar with legal regulations in export. At this point, we are happy to invest in you by expanding your knowledge with external training courses.
• You are also characterized by resilience, resilience and reliability.
• Your fluency in German and English rounds off your profile.

What you can expect from us:

• Further education and training: Lifelong learning is an integral part of our corporate culture. We support you with numerous internal and external training courses to expand your knowledge and keep you up to date. 
• Development: Do you want prospects? We discuss your performance, your development and other opportunities together in regular appraisal interviews.
• Flexible working: In order to meet your individual, personal needs, we offer you flexible working hours. 
• Health and well-being: Your health is important to us. That’s why we work with our company doctor to support you with health-promoting measures and regular check-ups.
• Vacation: In addition to your 27 days of vacation per year, you can easily and unbureaucratically take up to 5 days of unpaid extra vacation.
• A buddy for you: We want you to settle in well with us. That’s why, during your first few months at Dr. Eckel, a team member will be on hand to answer your questions, provide help or simply chat with you.
• Team events: Fixed company events, spontaneous pizza lunches or bowling: With us, you can also experience something after work.
• Language courses: We boost your language skills with digital individual and group courses.
• Electrifying: Recharge your car during working hours with our e-charging stations.
• Well insured: We offer you a range of extra benefits through our insurance – from traffic and criminal law cover to accident insurance, even in your free time.